BRIDAL ALTERATIONS TERMS & CONDITIONS
1. Stitched Up reserves the right to refuse wedding dress alterations.
2. We require a booking deposit of £25 to secure your bridal alterations appointments. Your appointments are not confirmed until payment has been made, this fee is non refundable if you cancel your appointment, are a ‘no-show’ or choose to not use us for your alterations.
3. We require a 50% non refundable deposit at your first fitting, if you are using our express service payment will be required in full. Payment by cheque is not accepted. We do not offer a pay on collection option. We do accept cash and all major debit and credit cards.
4. Once your dress is pinned and both you + your stylist agree to the services required no changes can then be made, your dress will be altered/adjusted as agreed. Any additional adjustments required after this will be charged for. Alterations are charged at a standard rate which is available on request. The initial fee quote for services provided at first fitting is approximate and subject to change. Services cannot be cancelled once works have commenced and payment in full will be due once works are completed. Cancellation of services with Stitched Up can be agreed and items returned where works have not commenced on any item. All deposits are non refundable.
5. All persons signing our invoice/order will be responsible for the stated terms & conditions of sale, payments and collection of goods ordered. The person named on the front of the invoice/order will be the only one able to collect the goods unless agreed otherwise in advance with the collector confirming the clients full name and contact number.
6. You will be deemed to have accepted the quality of the alterations and are happy with the final fitting before you leave the premises. Stitched Up will not be liable for any discrepancies subsequently discovered. It is essential that you inspect the garment and are completely satisfied with the condition of the fit before taking it from the premises. Stitched Up cannot guarantee appointment availability following collection.
7. Ordering of goods. All goods remain the property of Stitched Up until paid for in full. A 50% non refundable deposit will be required at time of ordering with the balance due on collection.
8. Cancellation of goods ordered. Goods may be cancelled before the agreed order date, although the deposit is non refundable. Cancellation of the order is not possible once the order has been completed and/or full payment has been received.
9. Should any dispute occur regarding the service or the terms and conditions, Stitched Up will make reasonable endeavours to resolve. However, Stitched Up’s decision is final.
WEDDING DRESS CLEANING TERMS & CONDITIONS
1. Our specialised bridal cleaning team will hand treat and clean your dress as many times as we feel that we should but not all stains are fully removable without damaging fibres.
2. We cannot guarantee that your Gown will come home looking ‘brand new’, especially if purchased as a ‘Pre-Loved’ or ex-sample Gown. What we can guarantee is that we will always strive to achieve the best possible results. In most cases this will indeed be a completely clean, fresh, and rejuvenated wedding dress.
3. There is always some risk in any cleaning despite the precautions taken which will include cleaning the dress on its own within a protective bag. Very occasionally threads that are extremely weak can break through no fault in the cleaning process.
4. Pull, catches and abrasions to fabric – there is a risk that these may worsen during processing and in some cases result in holes appearing where pulls, catches and abrasions once were due to the fabric being weak and unstable in that area.
5. Holes – holes are usually caused by insects, acid, grit, dust, and grease which can weaken and damage the fabric if left for a while. The damage then becomes a hole which may not always appear until after the Gown has been processed and is through no fault of any cleaning process.
6. During the process itself, different parts of the dress can come into contact with each other which despite the best preparation, can very occasionally result in loss or damage to beads or trim. Should this happen, we will do our best to replace any lost or damaged trim.
7. Glued detail: unless detail is stitched or heat fixed, we cannot take responsibility. Detail fixed with soluble glue cannot be guaranteed and may come off during the process.
8. Photos – unfortunately due to lighting and some marks looking much better/worse in photos, we do not take photos after cleaning. If upon receipt, you are unhappy with results, we are always happy to re-collect and re-clean, but this would be at your own risk as we will always hand treat and process a Gown as many times as we feel we can to achieve the best results possible without over processing and causing damage to the fabric.
9. Hangers and dressbags are not returnable, if your hanger is personalised or special, please replace for a disposable hanger or no hanger at all.
10. Collection: once your dress is ready, we will contact you via email with a link to book yourself in at a time + date that works for you.
If, in the unlikely event you have a complaint, please contact us via email within 48 hours of collecting your dress.
STITCHED UP CLOTHING ALTERATIONS + GARMENT REPAIR TERMS + CONDITIONS
1. Stitched Up reserves the right to refuse to repair garments.
2. We reserve the right to make a charge for an extended repair service. This will be explained to the customer with agreement and payment accepted before any work is undertaken by a repair expert.
3. The standard repair timing per garment is 14 days, although in some cases of high demand there may be a delay to the repair and return of your garment. Customers will be informed of any expected delay.
4. Repair work to be undertaken will be agreed with the customer via email correspondence by a Stitched Up colleague or repair expert.
5. We will always do our best to find a perfect match for all materials used to repair your item (unless you have specified otherwise). In cases where we do not have an exact colour or weight match available, we will attempt to get as close as possible.
6. Once our repair team has finished with your garments, we’ll contact you to arrange collection. Repaired garments can be collected free of charge from The Studio where the item was originally taken for repair, or for a charge the garment can be sent directly to your home address at the current rate for the parcel size. The cost to send will be advised by a Stitched Up colleague during email correspondence before any work is undertaken by a repair expert.
7. Garments will be sent to customer addresses using a 3rd party tracked courier service. In the unusual situation that a garment might be lost or damaged we will follow that courier’s procedure for logging a lost parcel. Stitched Up does not accept responsibility for loss or damage in this instance.
8. Should any dispute occur regarding the service or the terms and conditions, Stitched Up will make reasonable endeavours to resolve. However, Stitched Up s decision is final.
PRIVACY NOTICE:
Your data is in good hands with us. The personal data we collect will be used for contacting you while we carry out your work and sending you promotional offers once we’ve completed your work.
CONSENT:
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purpose identified. Consent is required for Stitched Up to process personal data but it must be explicitly given. Where we are asking for personal data we will always tell you why & how it will be used.
DISCLOSURE:
Stitched Up will not pass on your personal data to third parties.